GIFT CARD
Description
Payments and deliveries
Attention:
Due to the high volume of orders during Black Friday, shipping times may take up to 5 business days. Thank you for your patience.
All transactions are secure and encrypted:
BLIK, payment card (Visa or Mastercard), PayPal, ApplePay, gift card, Przelewy24 (BLIK, PayPo)
Delivery in Poland:
– DPD courier – PLN 18
– InPost parcel lockers – PLN 18
For orders over PLN 400, delivery within Poland is free*
*service cannot be combined with other discounts
Delivery within the EU: PLN 50
Shipping to the USA: PLN 100
Delivery time within Poland is typically within 48 hours from the date of payment. Within the EU/US, delivery times can be up to 5 business days, depending on the delivery country.
Returns and complaints
Return:
You have 14 days to withdraw from the contract and another 14 days to return the goods. Products must be unused and must have their tags attached. Returns are accepted at the warehouse or in person at the boutique. Shipping costs are the responsibility of the buyer. Refunds are processed within 14 days of receiving the package.
When making a return, you can use the dedicated application.
Complaint:
Submit your complaint via email to reklamacje@lecollet.pl , attaching photos and a description of the defect. After receiving confirmation, return the clean product to our address. You can use a free DHL label or an INPOST code. Your complaint will be reviewed within 14 days.
